TRU Moodle

Hello,

Server work on the Kaltura video platform will be taking place the night of Sunday, January 25. We are told to expect 3-5 hours of disruption. We advise users avoid uploading new videos that night, even if platform and videos seem available.

We also suggest that users of the Kaltura Capture tools upgrade to the latest version, as older versions may not work with the updated platform.

https://knowledge.kaltura.com/help/kaltura-capture-release-notes

Brian Lamb

Director, Learning Technology & Innovation 
Thompson Rivers University

Hello - we are receiving reports that there are students using the Moodle mobile app and experiencing errors. That is because the Moodle is app is not supported and cannot connect.

To access Moodle on a smartphone or tablet, use a browser to go to https://moodle.tru.ca and log in with your TRU ID - TRUID@myTRU.ca (students) or username@tru.ca (for employees).

We had discontinued support for the app some time ago because there were reports the app was unreliable, that assignments/exams were not being submitted and other features not working. We are a bit surprised that some had been able to keep using it, but now that Moodle's authentication has been updated that is no longer possible. Please access Moodle through the browser, not the app.

Moodle has been upgraded to version 4.5, and has an updated login process.

• Just click the “Login” button in the top-right corner.
• If you're already signed into another TRU service (like email), you’ll be logged in automatically.
• If not, you’ll sign in using your TRU ID and password and may be prompted for multi-factor authentication (MFA).  TRUID@myTRU.ca (students) or username@tru.ca (for employees).

• You will see new interface changes including smaller icons that give Moodle a cleaner, more modern look and feel, and reduces scrolling. This short video demonstrates the new interface and features. This video is targeted to Open Learning Faculty Members.

This upgrade improves security and makes accessing Moodle easier.

If you require assistance, read the attached FAQs (PDF)  or contact IT Services at itservicedesk@tru.ca or 250-852-6800.